Why Real-World Use Cases Matter in Platform Development

It's a common misstep: platform teams designing tools based on superficial use cases. Not only is this a failure of product management, but it also reveals a lack of empathy for the end user.

Imagine this – you stumble upon a new tool. Initially, it seems perfect for your needs. But as you delve deeper, you're blocked by the lack of substantial examples. This isn't just about external tools. It's doubly frustrating when internal platforms, meant to enhance productivity, offer only "hello world" scenarios.

The result? Users grapple with a tool that doesn't align with complex, real-world scenarios. It's a two-fold loss: companies invest in tools that don’t achieve the intended business impact, and users grapple with tools that don’t truly address their needs.

What's the antidote? Exceptional product management backed by genuine customer empathy. Dive deep to understand the nuances of your users' experiences and challenges. Ensure your platforms and tools are robust, versatile, and truly user-centric.

Before diving into your next big platform project, take a step back and truly understand your end user. The success of your platform – and your business – hinges on it.